Refund policy
Our refund policy spans 30 days from the date of item receipt, allowing you ample time to initiate a return.
For eligibility, your item must remain in its original condition, complete with tags and in the original packaging. Additionally, you'll need to provide the receipt or proof of purchase.
To commence a return, reach out to us. Upon acceptance of your return request, we will furnish you with instructions on the appropriate method and location for sending back your package. Please note that TradeGear exclusively accepts returns following the initiation of a return request.
Feel free to contact us with any inquiries related to returns.
Damages and Issues:
Promptly inspect your order upon receipt. Should you discover any defects, damages, or if you've received the incorrect item, contact us immediately. This enables us to assess the issue and rectify it accordingly.
Exceptions/Non-Returnable Items:
Certain items fall outside our return policy, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have questions about specific items, please get in touch.
Regrettably, we cannot process returns for sale items or gift cards.
Exchanges:
To expedite receiving the desired item, return the original item. Once the return is approved, make a separate purchase for the new item.
Refunds:
Upon receiving and inspecting your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed through your original payment method. Keep in mind that it may take some time for your bank or credit card company to complete the refund processing.
For eligibility, your item must remain in its original condition, complete with tags and in the original packaging. Additionally, you'll need to provide the receipt or proof of purchase.
To commence a return, reach out to us. Upon acceptance of your return request, we will furnish you with instructions on the appropriate method and location for sending back your package. Please note that TradeGear exclusively accepts returns following the initiation of a return request.
Feel free to contact us with any inquiries related to returns.
Damages and Issues:
Promptly inspect your order upon receipt. Should you discover any defects, damages, or if you've received the incorrect item, contact us immediately. This enables us to assess the issue and rectify it accordingly.
Exceptions/Non-Returnable Items:
Certain items fall outside our return policy, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have questions about specific items, please get in touch.
Regrettably, we cannot process returns for sale items or gift cards.
Exchanges:
To expedite receiving the desired item, return the original item. Once the return is approved, make a separate purchase for the new item.
Refunds:
Upon receiving and inspecting your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed through your original payment method. Keep in mind that it may take some time for your bank or credit card company to complete the refund processing.